Refund Policy

1. Refund Eligibility

Refunds may be granted in the following circumstances:

• Content is proven to be stolen or infringing on intellectual property rights
• Work delivered does not match the description provided by the creator
• Failure to deliver custom work within the agreed timeline without valid reason

2. Evidence Required

To process a refund request, you must provide:

• Screenshots or documentation of the issue
• Original files or work samples for comparison
• Communication logs between buyer and seller

3. Timeline

All refund requests will be reviewed within 7 business days. Once approved, refunds will be processed to the original payment method within 10-14 business days.

4. Non-Refundable

Refunds will NOT be granted for:

• Change of mind after purchase or download
• Minor dissatisfaction with quality when work meets the described standards
• Work that matched the description and expectations set by the creator

5. Lifetime IP Refund Guarantee

Pallavin offers a lifetime guarantee for intellectual property violations. If content you purchased is later proven to be infringing on copyrights, trademarks, or other IP rights, you may request a full refund at any time, regardless of when the purchase was made.